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Frequently Asked Questions

What makes The Amazing Flameless Candle the "World's Most Advanced Candle"?

It is the first of its kind to include Advanced LED light technology, a programmable timer and adjustable dimmer.

What is advanced LED light technology?

The industry standard is 1 LED light which typically does not provide enough realistic light. The Advanced LED lights combined with an adjustable dimmer allow you more freedom to choose the perfect light intensity for that special moment.

What is the programmable timer?

Taking simplicity even a step further, The Amazing Flameless Candle® will turn on and off all by itself! Just set the timer (4H, 6H, 8H) at the desired time, slide switch to TIMER to activate. LED's will blink verifying the timer mode is set.

How do I install the batteries?

To release battery cover, on bottom, push plastic clip inward. Install batteries recommened for maximun battery life. Be sure to insert batteries in the proper direction. When available, wrap ribbon under each battery layer. To remove batteries, gently pull on the exposed ribbon. Close battery cover. Slide switch to ON to operate.

Why should I choose this flameless candle versus traditional candles?

You'll enjoy better safety – for your friends, customers, kids and pets – aesthetics superior to constantly melting candles, easier daily maintenance, and best of all, lower costs. Yet, you will NOT lose the ambiance and entertainment associated with candles.

What is The Amazing Flameless Candle made from?

It is made from real bees wax, just like traditional candles.

How long do the LED lights last?

The newly designed LED light technology will last upwards of 10 years or 100,000 hours.

How is The Amazing Flameless Candles powered?

The candle uses 4 AA batteries (not included). The candle is designed to use alkaline, NiCd (nickel cadmium), NiMH (nickel metal hydride) or lithium-ion batteries. It is recommended not to mix battery types.

Is the Amazing Flameless Candles safe to operate?

Because there is no burning flame, The Amazing Flameless Candle is actually safer! It can be used around kids and pets, in dorms and hotels, and in areas where traditional candles are not allowed or should not be used.

Can The Amazing Flameless Candles be used indoors and outdoors?

Yes! In fact, it is great for outdoor and windy environments that blow flame candles out. Because it is made of real wax, be careful of high outdoor heat and sunlight to prevent melting. Do not set in direct sunlight. Keep away from any heat source that could cause the wax to soften, melt or catch fire.

Does The Amazing Flameless Candle diffuse fragrance?

No! The fragrance is instead mixed into the wax and emits a slight and pleasant odor.

How do I set the programmable timer?

The Amazing Flameless Candle timer is set by simply pressing the ON button on the remote at the preferred time of the day, and then, pressing the 2H, 4H, 6H or 8H buttons. If you turned the candle on at 8pm and then pressed the 2H button, it would turn on by itself each day at 8pm and then off at 10pm. You can stop or reset the timer by simply pressing the OFF button.

Is operating The Amazing Flameless Candles cost effective?

When you compare the annual cost of operating The Amazing Flameless Candle to a traditional wicked candle, you will save 75 – 80%.

How do I clean The Amazing Flameless Candles?

If your candles become dirty or dusty, simply clean them with a damp soft-cloth. Do not drop your candles as they may break. To avoid wax deposits on any surface, place candle on protective base.

Is The Amazing Flameless Candle environmentally safe?

It is made of all natural bees wax.

My Amazing Flameless Candle is not working. What should I do?

First, make sure you installed the 4 AA batteries in the base of your candle in the proper directions. Positive to positive and negative to negative. Then make sure the switch on the bottom is turned to the ON position. If it still doesn't work contact our Customer Service.

Recycle Instruction!

In accordance with any and all State toxic packaging acts, the company advises that all PVC packaging, batteries and paper inserts must be recycled in the appropriate manner or otherwise disposed of in an environmentally friendly manner. For proper disposal information specific to your area, please contact the US EPA or your local recycling center.

Does The Amazing Flameless Candle comply with the FCC?

Yes - this equipment has been tested and found to comply with the limits for a class B digital device pursuant to part 15 of the FCC rules.

What is the warranty on my Amazing Flameless Candles?

Thirty days. Visit http://www.theamazingflamelesscandle.com/return-policy for complete details.